Refund policy

Return and refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it.

Initiate a return by contacting us through the Contact Us page or by accessing your account and requesting a return. Please note that buyers bear the responsibility for shipping the product back. You can either purchase a shipping label yourself or pay $10 for one from us. All returns must be sent to the following address: Craft Core Materials 845 S 55th St Philadelphia PA 19143. If you have any questions regarding returns, feel free to contact us via the Contact Us page.

You can always contact us for any return questions at the Contact Us page

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, or damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us